![]() Please ensure that the product you return is unused, and the original packaging is intact. A picture of the parcel/carton in original condition.A picture of the product with packaging components, I.e bubble wraps, thermocol, cloth bag cardboards, etc.Photographs of the product, captured from multiple angles that exhibit the damage, to help us conduct a thorough investigation.An attachment of 2 to 3 images, which must include.The specific reason for return (defect, damage or incorrect product).In order to initiate the exchange process, you will be required to send us an email at detailing the information stated below It is important to adhere to the timeline as our logistics will be needing time to investigate the claim and provide you with a replacement. If your purchase meets the return criteria stated above, please contact our care team within 48 hours of the delivery. If you find that the package has been tampered, please do not accept the item and handover the package back to the delivery person before signing the POD(Proof of Delivery). There may be bubbles, air holes and other unique textures that attest to the authenticity of the material, which add to their value, therefore are not regarded as defects or discrepancies and are ineligible for return or exchange. ![]() Due to the concrete nature of the products and the distinctive process that it goes through, slight variations in colour tones, shapes or sizes may occur.
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